Ellen Eames

Review of Banner Thunderbird Medical Cen...

I am giving this facility only one star because of...

I am giving this facility only one star because of the terrible customer service. It doesn't matter how good the abilities of the health care provider is, if the patient can't ever contact him/her. I have a wonderful fnp who works there but trying to contact her through the customer interface is a nightmare. I've never encountered a worse customer service system for any physician. One faces a long-hold on the telephone just to reach the central receptionist who then take your phone number and say the doctor will call you back. However the doctor's receptionists either don't call you back or try once and if you don't answer never try again. They do not send you a letter explaining that they have been unable to reach you or email you. They also will not call you if you have a Magic Jack telephone. Even when you give them a cell phone number, they do not leave a message. They have claimed they have tried calling me on the cell phone, but my phone shows missed calls and there is no evidence that this is true. I have given up and just dropped in to my doctor unscheduled to contact her because trying to reach her by phone is impossible. I recently had to have another doctor I see who is not part of Banner follow up with the lab on a blood test my Banner doctor ordered because after 3 weeks I still wasn't able to reach my Banner doctor. It's ridiculous!