Mario DeMarco

Review of Sports Rent

Update July 19th:

Update July 19th:

Per manager comment I followed up with the staff. The manager expressed his apology for the mix up and offered me a store credit.

Changed rating from 2-4 stars. Looking forward to rafting with Sports Rent again as the follow-up and willingness to resolve the issue shows good customer service.

Original post:

Called earlier last week to rent two 6 person rafts. I was quoted the amount for the rafts, which is what I paid. However, I specifically asked about costs associated with life vests and paddles. I was told that life vests were $3.00 each, which was correct, however I asked if paddles were included. I was told twice that paddles were included and we could have a paddle per person on the raft. Once we arrived to pick up our rafts we were told that paddles were also $3.00 each. This is not what I was told on the phone twice. The employee helping us had a "tough luck deal with it" attitude. I asked for a manager who told us the same thing. No attempt was made by the staff to offer any sort of solution. I am not angry about the cost, but I am angry that I was told one thing on the phone, and another thing in person.

The rafts themselves are fantastic, durable and inflate much faster than expected (takes about 10 minutes per raft).