Customer service needs desperate help on the hotel...

Customer service needs desperate help on the hotel an water park side it surprised me when the employees were actually ruder on the water park side considering they have to deal with children you would think they wouldn't be as rude as they were I will never ever go there again because of my experience and I've only been there twice in the first time I went there was the same time and you guys were jam packed busy but I went to went there this time tell anybody there I was on the weekend too so as a preview customer service you will improve business very disappointed