Went for a bachelorette party in early 2017.

Went for a bachelorette party in early 2017.
Front desk check in was cold. Not temperature but the ladies at the desk were not that welcoming, seemed unhappy that we had a 20% off coupon (doubt they're on commission). They seemed put-out when we asked if they had a toothbrush and a deodorant as a couple girls forgot stuff. They sighed and only had the deo. Check out was cold, yet again. Nothing like "hope you enjoyed your stay", or "thanks for staying with us". Was more of a "K sign here. Thanks bye"

The room was okay. Nothing too over-the-top nice about it. Seemed clean, bathroom seemed spotless (no mold or water marks/damage). Bedding was okay, throw had marks on it. We had a room that had 2 (full) beds, made for tight quarters. Bathroom was really nice though.

Restaurant had overpriced food for the quality. Many girls thought so. Drinks were WAY overpriced. $10 for a lemon drop that was essentially the same amount of liquor as a shot contains. Also bartender doesn't know drinks that are not on the menu. We ordered a common mixed drink and he made it wrong and they didn't want to take it back.
Gratuity included on everything, so watch for that.

Spa was okay. The robes were nice, the sandals need more sizes, towels were soft. The grotto was not bad, they need to make their saunas less noisy though. They're not relaxing at ALL for that reason. The steam ones were especially noisy. I've been to a 24 hr fitness that was barely audible...and this one will scare you out of your seat the 1st time. The grotto was a cool area. I feel like they overbooked because a lot of us had to share seats. Mold by the hot tub area pillar. Also, you better be there 5 minutes EARLY or else they'll tell you "oh you're 5 minutes into your service already"...or they'll charge you a late fee without telling you. They stressed our bride out immediately saying they're taking 5 minutes off their session with her and charging her $ for it. She was 5 minutes early for her appointment... So confusing. Whole situation was the least relaxing thing I've done.

The salon is a joke. This is where I drew the line. I can be forgiving, especially since it's a very old structure/hotel. I get that...historic feeling. But the salon...oh boy. I got a pedicure. She was nice enough to accept my direction in regards to a sensitive area, and the scrub they use was phenomenal. The lotion was great too. But the pedicure...I got a French Tip regular level (not ultimate spa) pedicure. My husband could've done better. She literally just put a base coat on, did a TERRIBLE, uneven white line on the tops of my toes and then top coat. No pinkish layer, no evening up the white lines, they're scraggly looking. And they chipped within 1 day. Keep in mind, I wore flip flops and didn't scrape them or anything.
Where it got me was that it costs $60...for something my 3.5 year old niece could've done. The other girls who got pedicures felt the same way. They got just a regular polish, with no base coat. One girl didn't even get the scrub/calf rub that us other girls got. We were having typical girl talk about specific things and each of the 3 salon employees kept interrupting our conversations to tell their own stories. My chair didn't work also. It reclined but the tub didn't have working jets and my massage stopped every 2 min. Will come back and attach pictures.

Bottom line -- I'm surprised The Elms was this low of quality. I had heard only good things about The Elms. It's a cool looking, historic hotel - that's about it. But ENTIRELY too overpriced for what it is. Wouldn't recommend and wouldn't go again, even if spa services were free.