Jason Holmer

Review of The Roosevelt New Orleans, A W...

The lobby was decorated beautifully for the holida...

The lobby was decorated beautifully for the holidays, but it ends there. We arrived at 1:15 with check in at 3:00. We were told that the room would be ready shortly. We finally got our room at 5:53. We asked what they could do for us and we told "Nothing, we are doing everything we can." I get it is busy, and we didn't expect the room at 1:30, but we did expect it at the check in time of 3:00, and the staff should know not to say "shortly" at 1:15, 3:00, 3:30, 4:30, & 5:15. A room upgrade could have put things right, or at least a couple hundred credit at the spa. Instead we got to sit in that beautifully decorated lobby for three hours. Welcome to New Orleans.