Came here for the New Years Eve party. Got the pa...

Came here for the New Years Eve party. Got the package deal, which included dinner, room, the party, two drinks and breakfast in the morning.

The good: Great dinner buffet (fresh seafood, prime rib and tons of trimmings), the room was nicely sized with a very large TV and breakfast was great with a cook there making eggs to order and there was a lot of fresh fruit. The party was great as well. There was a great band and a lot of people to celebrate with.

The bad: Barely tepid water in the shower/tub, the parking lot for the hotel was full, the only parking available was the next block over in FNB parking lot and the only hotel spots were on the roof, so it was basically outside, then the hotel charged me twice for parking, which they admitted fault, but I am still waiting to be refunded for the double-charge after three phone calls. I asked about the water and was told they would look into it and never heard from the staff again.

I understand things happen, but when attempts to resolve the situation prove useless, there is obviously something else wrong at this hotel.