Aileen Annersand

Review of Shangri-la's Edsa Plaza Hotel

My expectation was met, with a delighted heart, i ...

My expectation was met, with a delighted heart, i can finally say ive experienced the shangrila way. Pls commend your wonderful staff, especially jowin/jovin the front office personnel, who made very sure all of my requests were given, she did even an extra mile of informing me about the hot shower interruption from 1 to 3am. She informed me, that i can give her a call in the event i wanted to use the hot shower at these wee hours of the night, she would gladly assist me, and have it arranged so as I can relax right away. Its a little stuff, but truth of the matter, this little stuff counts. You have a gem :) the housekeeping personnel who switched our linens, the room service guy who assisted us with our luggages are all a breeze to talk with. What a conversation starter. I remember my OJT days in your hotel, i see myself in them years back, what a flashback.
Most of all, my family had a good time, after having been away from each other for 7 months, now we are together and we get to enjoy it in one of the best hotel i know of in the metro. Keep up the good work you have, I will never forget!

Ill write a good review on you in trip advisor. :)

See you on our next check in ;)