Ashley E

Review of Purolator Courier

I was home the day of delivery - no knock at the d...

I was home the day of delivery - no knock at the door or door bell, just found a slip on my door. I was very frustrated because I waited home intentionally for the delivery. Why bother paying for delivery if they make you pick up...even if you re home?! I attempted to pick up my package today, and the location was closed during regular hours due to water back up. I tried to call their location to ensure that my package would still be available for pick up (the slip says it will only be held for 5 business days, but because I have to go back again, and my work hours are the same as their office hours, not sure when I can get there), but 3 calls and no answer (it rang busy once, and went unanswered twice, with no option of leaving a message). I understand that a water back up is out of their control and can t fault them for that, it s just that the whole situation has been dissatisfying. It would seem from other reviews that I m not alone in my disappointment over Purolater s service.