Nicholas Bolyard Review of Urse Dodge, Chrysler, and Ram
The salespeople are fine.
The salespeople are fine.
The service department, however is completely incompetent. Needed a thermostat replaces. I was told it's take roughly 90 minutes. I received a voicemail that my part arrived and to call and make an appointment. So I did. When I arrived I was told my part wasn't in and they had to go get it and that I had no appointment. They decided to go ahead and get the part and do it. Making the time 2.5-3 hours. Fine. I go check on my vehicle after 3.5 hours. I'm told it's a 6 hour job?! What happened to 90 minutes? The service manager instead of holding her dipstick workers accountable, basically blames me and a "stuck bolt". I'm currently sitting and waiting another "30-45 minutes". Needless to say I won't be back and I will never buy a car from this place again.
Edit: it was within the 30-45 minutes and my car didn't explode on the way home. Still clowns though
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