Ania Mikolajewski

Review of Vail Marriott Mountain Resort

I loved a lot about this hotel except extremely ru...

I loved a lot about this hotel except extremely rude front desk person Lisa that was extremely condescending. Down right rude. We love Marriott we are platinum members with a lot of stays in many Marriott properties and many times it is people who make the place. So when you have stuff that makes your stay that much less enjoyable it changes your perspective on how great the positives are. I would have given it a 5*if not for Lisa. Room service was great.
Ski valet would have been great if not for the fact that after our first day of skiing staff could not locate our 7 year old daughters snowboard! Finally they did find the snowboard completely dismantled! Bindings were off!!!! Who does that? They had wrong check out date on her snowboard so they took it apart! Why would you do that? They ripped off her special sticker she got from Burton girls which made her sad as she was the only child to ride with Burton girls during the Burton us open the day before. We wasted so much time looking and putting back together hee snowboard we almost missed the finals! Room was nice and cozy. We loved the lounge with live music the waitresses there were fantastic and very personable. Cheers to Danielle. Loved that there was a caricature artist that was not offering drawing of kids or adults so we took advantage of that. Kids loved the smores after skiing. Hut tub was big but when we got there with our kids there were beer bottles and beer cans everywhere. All around the hot tub definitely not a preety site and not safe. No one was coming around to clean it.