Christy Bennett

Review of Meadows Regional Medical Cente...

My daughters have seen Vidalia ENT for the past 4 ...

My daughters have seen Vidalia ENT for the past 4 years, when I call I get a "service center" and cannot speak directly to the office without first explaining to the operator the nature of my call, as a parent this is very frustrating. When I called on Monday I explained to the operator why I needed to speak with the office, was put on hold, hung up on. I called back a second time, explained to another operator, was transferred to a voice mail, Called again explained everything a third time and was finally put through to the office. When my daughters are sick or I have a concern I would like to know that when I call I am talking directly to the office, not an operator whom I explain everything to and then I might get put through to the office after three attempts. Is there a reason the hospital has required their off site practices to use a call center?