After I changed my insurance in September, I fille...

After I changed my insurance in September, I filled a prescription in October, submitted my new card to a manager and told her that it was the same company but a different group plan. She assured me that it was changed in the system, but the cost of my prescription did not change to my new copay. When I questioned this, they said that was the correct amount and told me they had run it through the insurance again to verify the price. In November when I filled the same prescription, they told me that the insurance would not pay, because I had not paid my premium. Now suspecting that they never had changed my insurance in October, I told them that my insurance was a company plan and payroll deducted and asked them to verify the plan. Sure enough, they had never entered the new insurance information because they just looked at the card and saw it was the same company, not bothering to check the group number. One of the owners apologized for the mistake, but it just isn't enough when the manager had lied to me. Don't use this place! I tried to use the local pharmacy and avoid the mega-chain stores, but I will never use this place again and find another local pharmacy to conduct business with in the future.