I just purchased a 2020 Cadillac Escalade as a sur...

I just purchased a 2020 Cadillac Escalade as a surprise for my wife. From my initial meeting with my sales associate (Carla) things were awesome! Carla was very pleasant, helpful, and most important to me - HONEST and TRANSPARENT!

Once she got the details for what I was looking for, she moved me to Alex (the Sales Manager) and he simply said what do I have to do to earn your business! .... he 100% delivered on anything and everything that was important to my wife! He simply made it so hard I had to say YES !!

Steve (The Finance Manager)... was a true professional. Transparent. Helpful. Made me feel at ease. Was patient with my questions. And got me the best rate! He also was easy to get in contact.

And finally, they accommodated my request for this to be a surprise.. they pulled the Escalade on the showroom, placed a bow on it, and truly made my family feel special! Needless to say, my wife loved it and was in tears!

There was some issues with delivery and registration due to my thinking about purchase and them rushing to complete deal for weekend delivery but again Alex promised he would take care of it.. and HE DID! Even when I returned, Tony (the Service Manager) and all his staff have been perfect & understanding! Truly great!!!

I will DEFINITELY be back to Cadillac of Norwood! They have made me a believer and earned a lifelong client!