Leaving their practice due to their rude and unpr...

Leaving their practice due to their rude and unprofessional staff. I just got a call from them saying they can't release my records because my account has a password on it and they need it. Ok Becky, give me a minute seeing I wasn't expecting this call....nope! The rude staff member with the cartoon voice keeps screaming at me that I can "just stop by" with picture ID to sign off. How about no I will just file a compliant with my insurance company that you're withholding my medical records and with the AMA