Matt Clark

Review of Park Place Lexus

We have been Park Place customers for a few years ...

We have been Park Place customers for a few years on the service side, so when it was time to buy we knew where we wanted to go. After deciding what vehicle we wanted, we found the exact color and option package on the lot at Park Place Plano. We did most of the deal via text message after a test drive, then came in to drop off the old keys and pick up the new ones. Our sales rep even came in on his day off, and stayed past closing to accommodate our schedules.
Our experience with service at the Grapevine and Plano locations on our previous Lexus was why we only shopped at Park Place. Service was always quick, they always put you in a new vehicle as your loaner, and they don't pressure you to do any work. When talking about purchasing, we found the same relaxed atmosphere, with no pressure to buy, but they were still reasonable and responsive to negotiation.