Peter Willis Review of Radisson SAS St. Helen's Hotel...
So, started out good, ended poorly.
So, started out good, ended poorly.
The place looks nice and you can tell it's trying to hold on to an upper middle class, *almost* wealthy sensibility. But soon it all starts to break down.
Your water kettle doesn't work (and the cord is built into the wall so it can't just be replaced), plastic is melted onto the clothes iron, the room is freezing and the heater doesn't work, the TV guide has no actual program listing and the TV signal cuts out for long periods of time, you come home each day to the room being cleaned in a different way than before like the staff don't really have the system nailed down. Room service works fine twice, and then the third time you wait two hours and call twice and still nothing arrives and your dinner is a packet of crisps and a yogurt you were keeping for breakfast. WiFi is about as stable as the TV, and about as fast as a 56k modem. You soon learn there's nothing nearby so it's taxis and buses to do anything. And the food is overpriced.
The rooms are clean, the staff is friendly and helpful, and the grounds are pretty. If literally all you want to do is sleep, it's great! But the execution on everything else is haphazard to poor. I would not recommend this place.
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