Vincent McIntyre

Review of Coral Springs Auto Mall

Date: 7/30/18 (Delivery )

Date: 7/30/18 (Delivery )
Re: Deal# 1005102
Stock No.: KHL649124

Buyer Beware-Unscrupulous Business Practices-Misleading Product Information-Take a Trustworthy Mechanic with you (My personal Opinion)

Contacted Owner:Kenneth Page (letter)
Contacted Director:Jack Jackintelle (Letter/Phone-Asst Kimberly)
Contacted:Sales Director Dan Praznik (Phone/face to face)
Contacted:Finance Dept. Richard Alphonso

Please be advised this is constructive notice and complaint regarding the purchase and Return of the above referenced vehicle:

This Vehicle was Returned to Dealer Due to Major Defects. This particular vehicle was purchased on 7/27/2018 and returned after taking delivery within three days due to Mechanical Failures and Previous- (Transmission problems)- Defective- aftermarket installed equipment.

The dealer was notified immediately of a breakdown after driving less than 20 miles away from the lot... Due to the hour of the morning, we were prompted to take it into a nearby specialist for repairs at our expense -California Custom Sport Truck-invoice #38126... The problem were addressed-Faulty Wheels, Parts Missing and uncontrollable Sway/ Vibrations /almost causing accidents.

However, there were deeper mechanical issues. We were then advised to bring the vehicle back to the dealer who made an appointment there at Coral Springs Auto Mall Honda. Once there, we were told they could not fix it. Then we were instructed to drive it over to the GMC location. Later we were told to take to the KIA service department??? (No one could fix it ) After speaking with the manager - Mr. Paul Borgese - a nice professional guy-we were told to drive the vehicle over to another dealership (ARRIGO JEEP) on Sawgrass

ARRIGO JEEP kept the vehicle for approximately 10 days but could not repair the problems due to unprofessional aftermarket parts and installation. (Causing transmission, defects)

Therefore, we decided to Return the vehicle Again to Coral Springs Auto Mall and Leave it for Good.
Vehicle was purchased because of the "Gold" 60 Day warranty and Full Manufacturer's Warranty ,Not "As Is". Their Warranty is almost worthless.
Please read the FINE PRINT

We have not received Three Hours of driving pleasure after the purchase
The vehicle was Not Inspected Properly, and was in fact sold to us with faulty Mechanical issues. Regardless of the warranty

In addition, the finance division charged $449.00 for Electronic Registration Filing fees, along with another $149.65 for Registration and filing fees again. In spite of the fact I informed them of our current renewed license plate for a two-year period. (They ordered a new plate regardless.) I also paid for full insurance $1,576, Missing Parts $74.73, Down Payment $5,000. ALL CASH Rental Car $786.50 out of pocket. Total Due $38,042.73 I was told they would transfer the plate within a few days. Unfortunately, that wasn't the case! I surrendered the plate to the DMV and found out This dealership Charged us at least four (4) times more than the official fees for transfer of tags/registration/etc

The vehicle has been returned to Coral Auto Mall Finance Department and is in the possession of the dealership for a total of approximately 44 days to date

Therefore, we requested a Full Refund of all monies paid in the acquisition of this vehicle.

The Vehicle almost caused an accident due to Transmission failure and uncontrollable steering vibrations.

Please Note: Sales Manager Mr. Dan Praznik refused to remedy this problem while still in possession of the vehicle,and Stated" we have to deal with the Bank Now!" He also stated that they would not refund or buy the vehicle back. Although the Vehicle was returned to their Finance department-Mr Richard Alphonzo- approximately 44 days ago to date.

The dealership filed the paperwork with TD Bank while knowing the vehicle was flawed and we had already returned it two days after taking delivery, get a GOOD LAWYER.