I've lived here for about 3 months now and my expe...

I've lived here for about 3 months now and my experience has been mediocre at best. I moved in July 2018 to an absolutely FILTHY apartment. Black sludge in my fridge, hair in both of my bathrooms, I killed over 55 flies in the first 2 days of living here, marks and dents on every wall, 4 wasps nests on my balcony, blue and yellow dye all over my kitchen island, broken window, grease stains, and a wide open utility/water heater closet. I was told by the less then helpful staff at the leasing office there was nothing they could do for me until Monday...so I personally scrubbed my entire apartment the same day I moved in. Come Monday, they did send out a cleaning group and contractor. The following Wednesday they sent an exterminator to address the fly and wasp issue. They prorated my August rent due to the amount of issues/unlivable conditions I moved into which was GREATLY appreciated. However, they never cleared out the leftover rent from my resident portal which of course triggered a late payment. After 4 emails to the manager and 3 trips into the office between August 4th - September 11th, talking with 3 different staff members it was corrected.

Come September, I found a leak above my dryer in the laundry room, that was growing by the day. I immediately submitted a service request and followed up in person the next day. The maintenance man came out one time and I didn't see him again for another two weeks... until I yet again called multiple times and walked into the office demanding someone fix the leak! I saw black sludge come out of the hole where the leak was which I assume is mold but the maintenance supervisor assured me "its not mold its fungi"....I googled it while he was at my apartment and showed him the results that MOLD IS A TYPE OF FUNGI. He said no its not mold but that he would take care of it.

The valet trash gets taken maybe once or twice a week when they are supposed to come Sunday-Thursday. I follow every guideline they give about acceptable trash but still he leaves the bag. Not a big deal for me to walk my trash out to the compactor but don't charge me extra per month for a service I am not even benefiting from.

I've lived in two other apartments in Charlotte and have NEVER encountered this kind of lackadaisical staff. They fired almost everyone in the leasing office, brought in corporate, and even still if you talk with one of them you 9 times out of 10 have to follow up again because they don't communicate with each other and often your requests are forgotten about. (i.e. clearing my resident portal, my window is still broken from July when I moved in and its September, my leak above the dryer that took 2 weeks to even be looked at).

Safe to say I will not be renewing my lease.