I'm really upset.. I call for a reservation but th...

I'm really upset.. I call for a reservation but the lady who talk to me is very ill mannered , rude to me while I was still in conversation with her she hung up.
When I call back to know who talk to me so a lady say she don't know who was it and she say that it is a small hotel they don't even have any recorder, so is it the way they work with mauritian??
It's very disappointed!!!