Rafa Piotrowski

Review of Canyon Bicycles GmbH

Canyon Polska - multiple warranty claim.

Canyon Polska - multiple warranty claim.
In 2013, I buy Canyon Nerve bike (recently replaced by Neuron). In 2017, the frame in the area of the seat-post attachment cracks. The frame is replaced by the manufacturer as a warranty claim. In October 2020, the frame cracks again in the same place. A warranty claim is rejected by Canyon. Canyon claims that the warranty expires at the end of 6 years from the date of purchase of the bicycle. Pursuant to the provisions of Polish law: "If, in the performance of his obligations, the guarantor provided the holder of the warranty with an item free of defects instead of the defective item or made significant repairs to the item covered by the warranty, the warranty period starts anew from the moment of delivery of the item free of defects or return of the repaired item (Civil Code Art. 581 par. 1). This means that the 6-year warranty period is counted from the date of replacing the frame with a new one. After numerous interactions Canyon re-examined the case and the warranty was acknowledged. As the old frame was not longer available Canyon provided a newer, fully compatible platform from year 2016. At present I await the frame replacement. Many thanks for Canyon Poland Team for their professional cooperation throughout the process.