Sedo Monel Agondanou

Review of Cars on 21

I usually don't write bad recommendations as I und...

I usually don't write bad recommendations as I understand the world of business and the importance of maintaining a great-client relationship. However, I was extremely disappointed by this dealership and the way they handled me as a customer. In good faith, I originally wrote a nice review when literally being asked multiple times by one of their salesman "Tim". When I first got there, the car that was originally listed on their website with a clean carafe actually had a frame rework which was never disclosed. He proposed me another Porsche Macan which I ended up getting from them. The issue is that they failed to disclosed that the break pads were used up and needed to be replaced when I bought the car from them. Knowing I was an out of state resident, they basically lied to me saying that the brake were fine and that it was just a sensor default that they had fixed (turns out it wasn't true). Their head mechanic was also very rude when I asked them to be held accountable for the replacement of the parts and even offered to use my own mechanic to do the labor saying that I had a nice deal on the car and that I would have to pay them if I needed them to order the parts that they should've placed first before selling the car. Had they be honest and upfront in the beginning I would've certainly not bought the car at their selling price. I am not writing this to shame their business but they need to understand that poor customer service does go a long way and that you simply don't sell a car with worn out brakes to a customer just to get it out of the door. They also had all sort of hidden fees that were just absurd. So yes, I would not recommend them to anyone unless they correct such behavior and learn to treat people with integrity and respect.