Review of Hilton Garden Inn Emeryville

4 years ago

Front desk -amazing

Front desk -amazing
Breakfast service - amazing
House keeping - amazing
Rooms - pretty good.
Parking fee - would be nice not to have it.
They got laundry here -
All is for a 5 start rating.
But oh boy.... the bar... wow. Went to eat there twice and both times ( two different bartenders) were giving me a favor on serving me. The first night the bartender was simply inattentive, despite having only 3 guests at the bart. The second night- was better. You show up- there is 0 rush to get to you. Like 0. No smile per greeting. I say thank you - person walks away( every time). I ask for tomato bisque - no crackers. I ask for crackers- he brings them along with my main dish... like thanks. Let me eat on my soup and see the other dish cool down. I mean and if the bartender was at least polite ...never asked how my food was, whether I needed anything else. Like honestly, I am so sorry I showed up at the place that you work and your work is providing Guest service. And when you travel for work two - tree weeks in a roll,have plenty to be done- I don t really come here to meet you and make friends with you, but can I at least get some decent service ? Maybe I don t appear to be important enough to you, but do I really need to warn you upon greeting that I am actually hilton honors member, and probably stay at Hilton more than half of your men in suits at the bar?! Not one polite word, not one smile, not one question on how is everything .
Thank you for your pleasant and welcoming service, truly made me feel like home. I think I will make sure to grab a sandwich from the gas station across the street until the rest of the week that I am here