I showed up on a busy Saturday morning without an ...

I showed up on a busy Saturday morning without an appointment. Mark Schwartz, Service Manager, dropped everything and personally came out to check out the problem on my bike. He figured out the solution, sent me to parts, and then came out and fixed it himself! It would have been easy to tell me to come back on an appointment, but Mark went above and beyond. Some of the best customer service Ive ever received! Im a customer for life.
Troy S