Worst hotel ever. Never stay here! Stay away from ...

Worst hotel ever. Never stay here! Stay away from this property. We had the worst two nights ever.

As an avid traveler, this was not my first time staying at a Hilton hotel. I am ashamed to say I m a Hilton Honors. The service at this property is so bad. Beyond words. Upon checking in, we got a room downgraded than what we booked, and the room smells like cigarette smokes- awful! When we asked them for another room, we were given the room we booked for on our second night. The other room that my parents stayed at, had a noise that was said to come from the water pipe- they cannot do anything about it, and we had to fight our way for them to move us to another room- at another tower, that was also a downgrade from what we booked for. All they offered us was $100 refund! What we spent was almost $2000 and they offered us just $100?! JOKES UPON THIS PROPERTY! After all of this drama-

CHECKING OUT
We wanted to leave our baggage at the bell desk because we were going to have lunch nearby before moving to another hotel. However, THEY DID NOT LET US DO THIS! Reason being, there is no more space when they were still accepting bags from incoming people? When they took my parents baggage that just came down 5 minutes before us?? Really??! NO SPACE???? They took me as a dummy or what?! Discrimination because I m asian? They took those bags from the white couple after me saying they were incoming guests. So you do not service departing guest the same way you service incoming guest? Discrimination! I don t understand this property at all. Was not a pleasant stay at all. WORST HOTEL EVER IN MY TRAVEL HISTORY. I do not usually write reviews, but this hotel is so so bad I NEED THE WORLD TO KNOW ABOUT THIS!! This property is not worth your money at all.

We are moving to another property as I am writing this and I could not be more glad about this move.

Guests all paid the same fee to stay at the resort, we should not be treated differently. Incoming and outcoming guests are the same, we are still your guests. So taken aback by this crazy experience.