If the driver come late you guys put penalties per...

If the driver come late you guys put penalties per hour . What about us. 5 hours waiting for door. 6 hours to take off 5 pallets. I just dont understand. It takes less than 2 mins to take that off.Give me paperwork and I'm gone. I get paid to pick up and deliver only. Create new efficiency system and get people off your property faster which is a liability.