Adeseye Sotimehin

Review of Mike Piazza Honda

All Season Mats: $136.47 plus Wheel locks: $58.52 ...

All Season Mats: $136.47 plus Wheel locks: $58.52 = Sold at $699!

Our auto purchase experience was not great with Mike Piazza Honda.
We identified the car we wanted to buy, and then negotiated and agreed on the sale price.
Then the sales consultant came back with a sheet stating the various items
Dealer Aftermarket parts cost of $699.00
Document Fee -
Title/Registration
Gap Insurance
Extended Warranty
We told him that we do not want these added items Dealer Aftermarket parts ($699), Gap Insurance ($600), and Extended Warranty (About $3000 plus.. don t remember the exact figure).
He claimed the Dealer aftermarket cost includes the Wheel lock and All Season floor mats plus installation of those items. The salesperson tried to justify the inclusion of the Aftermarket parts (for example, the Wheel lock as a protection against theft of the wheels).
While dealing with the salesperson (N***), the sales manager came by insisting that we have the Gap Insurance because if something happens to the vehicle like a fire or accident, we are not liable for the residual cost. We promptly declined.

He then went on to try to justify the need for us to get an extended warranty since we plan to use the vehicle for an extended period. He used a rather awkward argument or sale tactic, saying something like, do you know that this car is all electronics, should anything go wrong with it, you will not be able to afford the cost of repairs? If we hadn t used a Honda Accord for over 11 years without issues, that question is enough to dissuade us from making the purchase. We insisted that we don t want it.
The salesperson then asked if we had a particular monthly payment in mind, and we told him, no more than $500 per month. He then came back with revised numbers, which showed different options of payments including optional down payment. We then opted for 60 months financing with a down payment unaware that the $600.00 for the GAP Insurance has been added without it being reflected on the estimate worksheet. Fortunately, for us, we had to leave for a doctor s appointment as the process was taking too long. This afforded us time to recheck the monthly payments using Amortization calculator and we discovered the $600.00 was added without them stating it on the bill or letting us know. The process was overwhelming or made complicated and our mission was to get this transaction done with minimal stay at the dealership during this pandemic.

Upon our return to the dealership to conclude the transaction, we called their attention to the extra $600 added to the bill which was then removed and the sale concluded only to discover that the Aftermarket parts were grossly overpriced. We checked the prices online and then called Mike Piazza Parts Department to get a price quote for the two items directly from them.
Here are Mike Piazza s price quote:
All Season Mats: $136.47
Wheel locks: $58.52
It is unconscionable to bill a customer $699.00 for items totaling less than $200.00.
We subsequently contacted the salesperson by phone the next day, Thursday, December 24, 2020 about it and he said he does not have the authority to address it and that he will speak with his sales manager. He asked that we call him back on Monday, December 28, 2020. We sent a follow up email the next day to N***, the salesperson to which we did not get an acknowledgement or response. We then followed up with a phone call, we could not reach N*** (salesperson) after being transferred and kept on hold for an extended time. Ultimately, someone who introduced himself as one of the sales managers came on the line and insisted that they charge that flat rate of $699 for floor mat and wheel lock for all Accords and that is it. We told him, we ll prefer they take off those aftermarket parts and refund our $699.00 or refund the price difference and he said no. I am hoping that I will get this addressed by the dealership as soon as possible.