Bryan Lingar

Review of Embassy Suites Jacksonville

The hotel staff double charged us for the room. We...

The hotel staff double charged us for the room. We had already paid in advance by credit card then they wanted payment at check in. I told them I had already paid but they said the first charge was a temporary hold so I paid again (or they weren't going to let us check in). When I called the credit card company they said it was a full charge, Not temporary. 2 hours after arguing with the check in desk they agreed to refund the second charge but it would take 5-10 business days. I never even got an apology from the hotel. Then they tried to do the SAME THING to my sister. Miserable way to start a vacation. The rooms were clean and a good size but way over priced.