G Olson

Review of Vail Marriott Mountain Resort

Booked well in advance, checked in on line and the...

Booked well in advance, checked in on line and then went to hotel around 8 pm. Were informed that they "had a crowd show up and gave our room to someone else." REALLY Marriott service?? Gets BETTER: they booked us a room at a nearby hotel. The manager at this nearby hotel showed us what was available - and apologized that the room was "not to the standards of the Marriott." Kudos to the manager but SHAME on the Marriott for pulling a bait and switch. NEVER again. Customer service means giving the customer something better when YOU'VE made an error.