WARNING: If you are concerned at all about COVID-1...

WARNING: If you are concerned at all about COVID-19, please read this review. (If you are not traveling during a pandemic this is a lovely resort and I would give it 4 stars.) We had to travel to Phoenix for a family emergency. In this uncertain time of travel, I trusted Hilton to take the precautions to help protect my family from COVID-19. I made a mistake. This hotel is not following CDC guidelines to keep their guests safe. Let me explain:

No Masks! Masks are required and signs are posts but 95% of guests are not wearing mask anywhere around the resort. The staff wears masks but they don't even attempt to ask guests to put on masks.

Not Clean! I didn't see one staff member cleaning the public areas. We attempted to get dinner the first night by the pool. The tables were dirty and the seating areas were not distanced enough. They were short staffed, which meant the service was not good. I had to ask to get our table wiped down twice. I was very uncomfortable the whole time. The housekeeping staff is not cleaning rooms daily, which is understandable but they should be working in full force to keep the public spaces clean. The room was ok and I did my own disinfecting but the AC in-take vent was disgusting and looked like it hadn't been replaced in a very long time.

No attempts to social distance: We only went back to the pool one other time so my son could try the waterslide. The pool looked like it was 2019. No guests or staff even attempting to distance or keep themselves and others safe from the spread. My son got off the slide and said it was really fun but that people were crowding him in line and that is was "Coronaville" up there, so we left. The Family Pool was near our room and people were partying all night long.

In short: I felt unsafe from COVID-19 and uncomfortable the entire time. I gave feedback in text at the request of customer service and I really hope they listen and it improves. Honestly, I will not be surprised if I hear on the news that a major COVID-19 outbreak is linked to this property. I wish I had pictures but I was too uncomfortable to even think of that.