We purchased a new 2020 Ford Escape from Bob Allen...

We purchased a new 2020 Ford Escape from Bob Allen Ford recently. My wife wanted to bring in the car for an oil change while we were in KC. She tried to book an appointment on 12/28/2020 and they told her "just bring it by". So yesterday, she went to Bob Allen Ford and they were "too busy" to service her car. Terrible service, we will find a different dealership for our next purchase.