We have always been so happy here, we were very un...

We have always been so happy here, we were very unhappy when we scheduled a mid week oil change at 10 am and our car wasn't finished till 1 pm, on top of a simple oil change that was scheduled we were talked into all other things and ended up walking away $100 lighter on top of it they removed our license plate covers (metal ones) and replaced them with their own crappy plastic dealership ones.....we are so annoyed !!!