Victoria Ann Mansfield

Review of Jack Powell Chrysler Jeep Dodg...

UPDATE: After my review below, we were immediately...

UPDATE: After my review below, we were immediately contacted by Alyass to give us reassurance that they were working to resolve the issue. The following day we were contacted by Mike- Sales Manager informed us they found us two trucks for us to pick. once we picked it, the confirmed shipment and it arrived today. I would like to Thank Mike and Alyass for their immediate action to make sure we were happy customers and Mike being especially patient with me as I admit I was assertive to what we wanted.

So far this dealership have been the worst experience we had. First it started off with making contact with Alyass via internet, coming into a verbal agreement for trade and purchasing a Power Wagon. We are an hour into our 2 hour trip to seal the deal, the truck is sold. Understandably, can t make holds. However we were told a similar power wagon with more perks is available in Orange County and were told they would honor the agreement and would try to get the truck that evening. Went to dealer, no truck, but proceeded to buy a truck we haven t physically seen, signed the documentation/contract and was told the truck will be delivered on Monday no later than Tuesday. Comes Monday, received a call the truck was sold after we have bought it. The dealer/ Sales Manager- Mike has yet to send us the paperwork we signed and kept our registration from our trade. Sales Manager is giving us the run around, unable to tell us when we are getting the truck and they re in talks with the dealers in Nevada. Oh funny thing, they are paying a driver to drive the truck 350 miles, plus another 200 miles to deliver where we live. So putting 500+ miles into a truck for price of a brand new truck. All because they don t want to spend too much money on transport, their screw up and take any responsibility. How are we supposed to be understanding?

Susanna, customer relations manager, thank you for being so kind to us and our 3 year old son when we have bought our truck. We give you 5 stars!