Prior to our stay, I had correspondence with the R...

Prior to our stay, I had correspondence with the Reservations team multiple times. I asked if our room had a balcony, and they told me yes. Upon arrival, we came to find out that we had been stuck in a corner pool view room with no balcony, and no view of anything but the floors of others balconies, a dirty roof, and a sliver of the pool (BEWARE OF ROOM 201!!!). We might as well have been put into a room in the basement. I called the front desk, nicely explained my situation, and asked if we could be switched to a different room since I had specifically asked for a balcony...nope! Sorry, sir, unfortunately... yadda yadda yadda, that whole runaround. Unbelievable. We had reservations at the attached Bully Ranch Restaurant which I immediately cancelled since I refuse to give them another penny. Needless to say, we won t be staying here again. We should have stayed in the Sebastian hotel across the street - you can get a much nicer room with no balcony for the same price. Mic drop.