Questionable service. Brought in for driver side h...

Questionable service. Brought in for driver side headlight on/off. Could not dup
issue. But the confusing part...why did it take almost 2 hours of waiting to then
have service advisor to announce " you're all set"? As soon as I started car,
got the error message. Returned following day for complete new headlamp Assembly. The service receipt lists the part AND the error code # caused by
connection "short". On first visit, Service should have confirmed code & had me on
my way in 15 minutes. Keeping customers waiting 2 hours does not build brand loyalty.
Twilight Zone management.