I have mixed feelings about this place, when I wen...

I have mixed feelings about this place, when I went in the environment was great, everyone superbly helpful and they cut me what I thought was a fantastic deal but then I bought a car.

The night I drove it home I noticed that the signal wasn't working correctly 100% of the time, I immediately contacted my sales person and left a voicemail. For the next week I reached out and heard nothing, then I decide to go above his head and I am directed to Caron (sp?) who then doesn't call me back but after about 4 days I get an email saying how sorry she is and giving me a $50 gas card and saying hey, bring it in we will look into it.

At this point I'm just happy to hear back from someone and I call in 4 times trying to schedule a day to come in, unfortunately I work Monday through Friday 9-5:30 in South Austin so it had to be a weekend which turned out to be difficult. In one of these phone calls I speak to a gentleman who claims to be the Service Department Manager who assures me he will help, the next time I call I speak to a different gentleman who has no idea what I'm taking about and doesn't know who the other man is because HE is the real Service Department Manager. So, one of these men is lying to me for no reason.

Eventually, I just give up, getting in on the weekend proves to be next to impossible and I can live with the state the signals are in. (no sound to alert me they're on and they do not turn off automatically after I turn so I have to turn them off my self, no biggie)

I purchased this car almost a year ago and here is what has happened since then:

-Replaced the tires twice because the struts and shocks are completely gone, as a mechanic told me; "It looks like the previous owner just did not care for this car in the least, if the dealership had done a full inspection they would have seen these problems and if they did see it they didn't fix it." Granted, this is a mechanic who did not see this car right off the lot but I've been going to this shop for over ten years and they have never steered me wrong before.

-Brake line failure about 2 months after bring it home, luckily my brother fixed it and it works great now. Apparently something very small was missing.

- The "chrome" on the door handles inside was showing a bit of wear and tear when we bought, no big deal, it's a used car. The big deal? The "chrome" on the passenger door sliced my hand open.

- Maybe 3-4 months after purchase we noticed that the passenger side floor was unbelievably damp, lucky us there is water leaking! Thank goodness my brother used to be a mechanic or this little issue would have cost me about $400 to fix.

One day after my brother was kind enough to fix one of these things I called the dealership just enraged, I felt like I had been taken advantage of and that they just didn't care for their used cars as they should which was causing me stress. Left a voicemail because, what else is there to do?

I understand it's almost a year later, I understand that there is nothing they can do for me but they need to know that they aren't putting out the quality cars that is expected of them 100% of the time. I feel like I'm paying for a lemon monthly and every time I pay and see the funds leave my account it just annoys me to no end. Had I not experienced all of these issues with the car then I wouldn't have given them two stars, probably 4 or 5 because before I bought this car they were impeccably helpful and full of information even though I got passed around between three salesmen. After I purchased it just seemed like they wanted to sweep me and my car under the rug :(

****Update****

After my review a representative was kind enough to reach out to me and asked me to email Ty Reed about my experience, which I did. I emailed three times and here I am over a month later with NO response. Are you kidding me? You're just proving my point that once you have our money you could care less about your customers.