We arrived an hour later than we had indicated and...

We arrived an hour later than we had indicated and the room was not ready. We did get a voucher for a drink at the bar, then after half an hour there was no one to pick us up, we had to ask at the reception and they forgot to pick us up at the bar. Then we arrived on our floor, and the first thing we noticed was the bare walls and the carpet is also in need of replacement. When we got to the room there were dirty stains in the chair, the fridge / minibar was not turned on and was even turned off, so you couldn't put your bottle of water in it yourself if you wanted to. Kitwork in the bathroom seemed to have been done by a 5 year old child. And the beds were rock hard and the pillow was too hard so now I have a neck pain. Very dated room over all. With breakfast we did not get everything that was promised on the menu and the staff do not look up or so so ended up taking the basket of fillings from another table. Staff also came to our table 3x with a wrong order. In short vd Valk Ridderkerk certainly does not honor the name Van der Valk. Very sinful.