Naudja Pernell

Review of Marriott International - Renai...

I recently stayed at the Renaissance and was extre...

I recently stayed at the Renaissance and was extremely excited before I arrived because I had not stayed there before. However, this feeling was immediately & severely crushed after arriving at the hotel.

I arrived prior to check-in time and was asked for my cellphone number so that I could be contact when my room was available. After not receiving a call by check-in time or the 2 additional hours I waited for the call, I approached the desk to inquiry about the room. I was then told that the person I had spoken with originally, had not only ended his shift, but never registered me as checking in nor did he pass my number to the on-coming personnel.

Did not receive the room I had book due to the hotel over booking rooms. The room was still not ready around 5:30pm-6pm when I came to inquiry why I had not been regarding my room

Had to sleep on a rollaway, which is not what I was paying for
After retiring to the room, found the rollaway bed up against the wall and after calling the front desk to inquire as to why it wasn't set up, I was told that "I" could put it anyway "I" could find space in the room.

Staff was what I call nice/nasty......right words, with a very unconcerned attitude

The "privileged amenities", (room on a private floor, 24 hrs access to a concierge and breakfast each morning) that were given in place of not receiving the room I had BOOKED & WANTED were things that I could have done without. Especially since, I never once saw or could find the concierge, breakfast was only available one day and when I asked about this at the front desk, all I was told was, "Oh, that's closed on the weekend", but that is not what I was told when this "wonderful amenity" was explained to me and I'm not impressed with a private floor.

Not enough towels in the room

Only one microwave in the vending area

The parking lot is extremely too far from the entrance of the hotel. Also, going from the hotel to the Convention Center was very tasking.

All in all, for this to have been listed as a 4 star hotel, I was extremely disappointed.