Debbie Langford

Review of Bob Moore Infiniti Porsche Aud...

Worst service department ever. Service manager is...

Worst service department ever. Service manager is good at making excuses, but not much else. Screen on my brand new Q60 randomly goes black or flashes constantly. It is all over the internet that this is a known issue since 2016, yet there is still no fix for it. Yet the service manager says "they can't duplicate the issue." He knows full well this is a known issue. My car has been to the dealership twice already for this issue (90 mile trip each way for us). Also, we were given protectant for leather that has never been applied because they told me they can't do it because of COVID. When we asked today, the answer was "it's been so long, we may not be able to do it." Endless excuses and poor customer service. Not impressed with Infiniti or this dealership. I will be taking my issue to Infiniti, and then to a lawyer.