Christina Loya

Review of Big Surf Waterpark

We have been here a few times and have always enjo...

We have been here a few times and have always enjoyed ourselves and the atmosphere. However, yesterday changed my entire outlook on the place. A situation occurred where my family was targeted in a situation and law enforcement was called. Although I agree with protocol of investigating the situation the way it was handled was entirely degrading. Management most definitely approached this situation entirely wrong with embarrassment and lack of respect towards my family making a scene and traumatizing my children. On top of this all as we were released without any evidence or probable cause of the situation I was told my family and I couldn't come back for a year. Mind you this is without any evidence of allegations made. A happy fun day with my family turned into a nightmare, embarrassment and trauma. I feel things could have been handled by management in a different way where my family wasn't the center of attention. I will never forget this day and wish things could have been handled differently.