EJ Flynn

Review of Party Line Rentals

The only reason we went to Party Line is because t...

The only reason we went to Party Line is because the company we've used before, Alperson Party Rentals, apparently, retired. Hoping to get the same service we know from Alperson's, we went to the Party Line showroom for my soon to be sister in-law's wedding. We are both in customer service and have certain expectations with any business. We were met with substandard customer service at Party Line. You only have one chance to make a good first impression and they blew that right quick.
Upon entering the showroom there is an extremely loud bell that sounds when someone opens the door. A door with a sign taped to it requiring masks to be worn inside. Wearing our masks, we walked well into the space before anyone noticed us, then we were met by a representative without a mask on. Between the sound of the bell and when we were noticed, she had plenty of time to put a mask on before greeting us. We all stood a safe distance away with our masks on. When asked to put on a mask, the representative was rude and defensive stating she was just going to put one on. Which she never actually did and sent someone else to speak with us instead. With the current state of the world, no one in a business establishment who works directly with people should be without a mask at any point. It's just common sense and common courtesy. We're in a pandemic, people!
Then the person who was sent to help us in place of no mask lady, wore her mask only covering her mouth. We should have walked out then but this was our first outing and our first rental company stop and we all six gave up a Saturday afternoon to be there. And I think we all thought it couldn't get any worse. We were wrong.
Half mask lady was dismissive, condescending and at one point in the middle of talking to us decided to talk to a guy who walked in about his shorts. She was literally mid-sentence.
She rejected looking at pictures the bride wanted to show her of the theme she had in mind, told us she didn't need to learn our names and ignored questions we had about a discounted package option they showed on their website. This was all before we were given the egregiously overpriced estimate with items on it we hadn't even discussed and she spent more time pushing the extras than the things we really needed.
Overpriced, rude, unprofessional. As much as the bride liked some of the items we saw, we would never give our business to Party Line Tent Rentals and neither should anyone else. They really need to reassess their practices.