Reservation was incorrect upon arriving. Upcharged...

Reservation was incorrect upon arriving. Upcharged me $60.00 more to change to the room I had thought I had reserved. For the price (450+) the rooms are pretty worn, the shower / tub combos are that of a very cheap hotel. and I have to say the front desk service was uncommonly slow and not all that friendly. I have been a Monaco customer for over 15 years and I think I am done with their chain. Too many unsatisfactory stays. - furthermore, see the response below. I have stayed at their properties at least 30 times and that is the response they muster??? It outlines the lackluster customer service!