DO NOT USE THIS STORE. I dropped off my MacBook to...

DO NOT USE THIS STORE. I dropped off my MacBook to OOBE Wellington on 18 Feb to have an issue investigated (under warranty) and was told there was an 8-10 day wait for service. I waited 12 working days, then on 6 March started emailing and leaving messages daily asking for updates. I also used the online system to request updates. On 12 March someone finally answered the phone (no-one ever replied to my messages), 'found' my laptop out the back, and emailed me to let me know the job was now 'in progress.' On 17 March I emailed for an update with no response. On 18 March I went to collect my laptop from OOBE Wellington. They had not diagnosed the issue. At 9:30am on 18 March I took my laptop to The Apple Guy in Manners Street and they diagnosed the issue immediately. At 11:30am on 18 March I collected my repaired laptop from The Apple Guy. OOBE Wellington had my laptop for ONE MONTH and were unable to repair what turned out to be a 2-hour job. DO NOT GO TO OOBE WELLINGTON.