Very bad customer service, when you call to try & ...

Very bad customer service, when you call to try & get money transferred from one card to another they tell you they can't do that! I have over $25 on my laundry card & all I'm being offered is $15 someone somewhere needs to figure out how to be able to transfer the amount from one card to another! I'd rather pay in change then deal with this issue since you guys JUST RAISED THE PRICE WITHOUT NOTICE. This is ridiculous one issue after another, I definitely wouldn't pay them since when you have an issue & the machine just eats extra money they don't do anything about that either. Always something!!