Lewis Cardenas

Review of Sheraton Macao Hotel - Cotai C...

After an exceptional stay at the Sheraton Nanshan,...

After an exceptional stay at the Sheraton Nanshan, this property fell short in welcoming me as a Lifetime Titanium Elite guest. I was upgraded to a regular club room with a sad view. No suite upgrade and they said I had to have breakfast in the club room or use up my welcome amenity to eat in the main breakfast area. Seriously? This property made me feel like an average guest. I haven't been in a regular room in years. It is very disappointing given how many rooms there are here, and that they have a designated check in for elite members. The check in was just underwhelming, no welcome note from management with snacks in my room, and again, the view and room, as basic as can be. So disappointed! Take note from the Sheraton Nanshan and step it up!