Jeffrey Carrasquillo

Review of Security National Automotive A...

I financed a motorcycle through them, I set my pay...

I financed a motorcycle through them, I set my payments up to be split each paycheck which was every two weeks since I am military, I made the payments on time and one morning get a call saying I was two payments behind and my bike was getting repossessed and they took my motorcycle and when they were finally open after the weekend they said " I'm sorry our computer system wasn't updated with your payments" so I somehow had to pay almost $1800 for two supposed late payments when my payments are only $363 a month, then another $500 to get my bike from the auction yard so an error on their behalf. Then after paying that absurd amount and my account being up to date again, a few weeks later this company said I was now over $700 behind in late charges and still missed my monthly payment........then when I spoke to a supervisor I was told that the computer only showed I owed $423, none of this made sense to me at all and now I currently show I'm behind one months payment which is only $363 but I still owe another $918 total including late fees somehow, literally the most unprofessional and uncoordinated business I've ever dealt with and that's aside from their rude staff.