The Hyatt Regency in Long Island did not honor the...

The Hyatt Regency in Long Island did not honor the early check in request solicited on their website and did not provide that feedback until I arrived at the hotel. The staff was remarkably unconcerned.

I have stayed at the hotel often, and am a Hyatt member. This property does not live up to the standard I am accustomed to from other Hyatt properties.