Jon Harris

Review of Lakelovers

Lakelovers are fine when it's going well but terri...

Lakelovers are fine when it's going well but terrible when there are snags and having used the company several times we found out the hard way.
Our rental did not have central heating on our arrival. From comments in the visitors book and notes left by other guests this was an ongoing problem. I checked the boiler and the last service sticker was 2015 three years out of date. The maintenance staff alleged to be unaware of the problem.
3 days later the boiler engineer came to fix the job but failed to leave the key in the safe box on leaving hence we were locked out. Complicated by Lakelovers phones being down. We eventually got our keys back but a very stressful experience. There were other faults in the property and I asked 3 times for a manager to call.
Finally I had to call and the supervisor Emma thought being locked out was funny.
I've made a complaint but it has been a dreadful experience and ruined our holiday when it should have easily been dealt with.
Don't book with Lakelovers.