C

Cait

3 years ago

They would repeatedly put me on hold and transfer ...

They would repeatedly put me on hold and transfer my call around their department without warning. They refuse to accept that I mailed my books back to them and are charging me nearly $50 in book purchase fees and I do not even have the books. I do not have the tracking number on my account like I should.
They recently emailed me about finding my books checked in under someone else's account and took responsibility as well as offering me a refund. I am unsure as to if I will order from them again but I am grateful that this issue has been resolved.

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