Well, Prom's supposed to be that one night where y...

Well, Prom's supposed to be that one night where you feel like a princess- or something like that. So, when I went dress shopping in January, I found the perfect dress at Apropos. My mom and I ordered it on February 11th, expecting to get the dress early and beat all the other prom traffic. Wrong. We began inquiring about the whereabouts of my dress around early April, and Apropos fed us excuse after excuse. "It'll be here next week!" "Next shipment!" "It's in Texas!" This went on from April until the Monday before my prom. I've waited for this dress from February 11th until May 16th. On that Monday, we were told that it would be in the next day and I was to come after school. Instead, my mom and I went later that night to try on "my dress." What I actually tried on was a dress not one, not two, but FOUR sizes too small! Not only did it not zip or close virtually anywhere (I had to physically hold it together to not expose myself- it was mortifying), but it was also SNAGGED and STAINED! It had to be some sort of display dress they tried to sell us for $700 at the last minute but my mother wasn't having it. If I had went after school by myself, I probably would have let them take advantage of me and "fix" this piece of trash dress. We ended up getting a full refund but needless to say, my heart was broken. I had done so much to prepare for this dress for my SENIOR PROM and I was thoroughly let down. I did actually buy a backup dress in advanced and I'll be wearing that tonight, but still. I understand that you have an exceedingly high amount of customers but this prom season but it should be your goal as a business to make sure everyone leaves your store satisfied and what they paid for. It's called basic customer service. Not every customer will be happy- that's unrealistic- but you would definitely have less crying girls and raging parents if, well I dunno, you did your job!