Scott Ladner

Review of Chambers Hotel

Well, not only did I not get the (always TabletPlu...

Well, not only did I not get the (always TabletPlus hopeful) upgrade, but I actually got DOWNgraded from the studio suite I had booked to their most basic room. However, they didn't bother to tell me this when I checked in - my price paid & room selection were correct on my inbound paperwork that I signed (with the rate included), but the room they delivered was a basic, small queen room.

The explanation I got when I called the desk just after entering my room was that a guest was sick and could not be moved. Um, OK. That's fine, I get stuff happens. BUT, the unforgivable part of this experience for me was that I had to CALL them on the DOWNgrade and in return they gave me $25 off per night - but, again, only after I just checked in and confirmed my rate at the suite rate.

It's just nickle-and-dime garbage that I don't have time for - I wanted the bigger room this trip because I was going to be doing several hours of work from that room and wanted the extra space. That they tried to overcharge me for a basic room and tried to slip it by me. I kept hoping that they'd come to me with a better resolution than $25 off per night, especially because of the clearly shady nature of this transaction. Very disappointing.

Just piss poor. Never again.

(BTW, this is the 3rd review I have written in my life. Typically a very understanding and flexible guy, this just rubbed me way wrong)